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How easy is it to get a hold of customer service at classpass?
“Impossible. They will email you 1 week later but if your payment is late they will email asap.”
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Can you share a success story using classpass?
“Great concept...terrible execution and company. Someone please hurry and make a better company using this concept because the idea was actually quite good but I refuse to give them anymore of my money.”
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How easy it is to cancel if you cannot find any local classes?
“I was having a good experience until I tried to change billing date and things got complicated. I was still billed on date I was trying to change was advised I will need to cancel then reactivate account. Even though I was charged it is showing I don't have any credits. I tried chatting and getting this figured out but I am being told I don't have credits even thought I just paid. I tried cancelling several times and its always a chat nightmare,”
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